Design of Goods and Services. In this decision area, the objective is to achieve a product design that aligns with business goals through operations management streamlining. Consulting Home. Accenture Applied Intelligence. Accenture Interactive. Technology Home. Application Services. Artificial Intelligence. Operations Home. See all 3 formats and editions Hide other formats and editions.
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery.
Van Mieghem and Allon have done a masterful job of covering the important issues in operations strategy in a structured and engaging manner. This book introduces each topic in a separate chapter with a current example from a well-known company or industry, and wraps up each chapter with a more detailed case study after reviewing the relevant. Throughout this book, value will thus be our yardstick and our guide to assess and improve operations strategy. The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management.
The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service. Operations Strategy provides a unifying framework for analyzing strategic issues in manufacturing and service operations. Service management : operations, strategy, information technology. All rights reserved. Please sign in to WorldCat Don't have an account?
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Skip to main content x Sign In. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations details topics such as managing capacity, demand and waiting lines, and service supply relationships; and Part Four: Quantitative Models for Service Management addresses forecasting and managing service inventory.
Each chapter emphasizes the theme of managing services for competitive advantage, which provides a focus for each management topic. The ninth edition maintains the engaging literary style of the prior editions, and makes extensive use of examples. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment.
To motivate the reader, a vignette of a well-known company starts each chapter, illustrating the strategic nature of the topic to be covered. Each chapter also has a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.
The stages of building a service blueprint are further illustrated by visiting a San Francisco Giants baseball game.
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